Customer support FAQ & Contact

SCL Basics

Who is eligible to purchase on your site?

Smokey’s Cannabis Lounge requires all members to verify they are of legal age to purchase marijuana. All customers must send in age verification in order to be eligible to order. There are absolutely no exceptions to this rule.

How do I become a member?

It’s free and easy! As long as you are 19 or older and live in Canada, you can become a member. We just need to verify your account before shipment. Register now for free!

How do I get help or ask a question?

If you are unable to find an answer for your question in our FAQ, you can contact Smokey’s Cannabis Lounge support and reach out to Olivia or Sarah at contactscl@protonmail.com

We are active from Monday – Friday, 9am – 5pm PST

Please note that we are closed on national and provincial holidays as Canada Post does not operate during these times.

 

 

How can I trust you?

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we are not one of them.

We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana.

We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets.

We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

Weekly Specials

Every week, Smokey’s Cannabis Lounge releases four newsletters with exclusive specials and deals. 
Emails are sent out on Mondays, Wednesdays, Fridays, and Sundays @ 1PM (Eastern Time).
Specials run from Monday – Wednesday, Wednesday – Friday, Friday – Monday

*Specials are subject to inventory. Once items are out of stock, they are removed from the site*

Orders

How can I order?

You can simply shop like any other online website. Sign up and create an account with us and place your first order! As long as we verify your account before we ship your order, you are good to go. It’s simple and easy!

How do I edit or cancel my order?

If you have already placed your order and would like to edit or cancel, please contact Smokey’s Cannabis Lounge support at contactscl@protonmail.com

How do I add a coupon code to my cart?

You’ll find a field to type your code in your cart upon checkout.
Once you type your code in the field press the button “Apply Coupon”.

An item I’ve ordered before isn’t on the website, where did it go?

Usually when an item isn’t showing on our website that means it is out of stock.

Keep an eye out for our weekly mail blasts to stay up to date with new products, deals, discounts and back in stock items.

Money Stuff

How do I pay?

Paying is simple! Just send an Interac E-Transfer via your online banking by following the steps in the payment instruction email. We ask that when you are sending payment to please refrain from using terms related to cannabis in the message description and or the comment section.

At this time, we ONLY accept Interac email transfer payments. For instructions on how to send a secure Interac payment, please watch the video tutorial found here:

What happens after I pay?

Once we have received payment, your order will be ready to be packaged and shipped within 24 hours.

Please keep in mind our working hours are Monday – Friday 7AM-5PM Pacific Time.

If you are placing an order and sending payment outside of business hours, this may affect packing and shipping times.

Do you provide refunds?

Unfortunately, to protect and keep our confidentiality, we do not send back e-transfers. But we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an e-mail at ContactSCL@protonnmail.com with your Name, Order # and concern, and we will try our best to accommodate for you.

Shipping and Canada Post

What time is your order cut-off?

Our standard cut-off time is 12PM PST Monday-Thursday. Although we try our best, there are rare occurrences where cut-off time may be missed. There may also be times where you may order past cut-off time and we will include your order that same day.

For long weekends where Canada Post is closed on Friday, cut off on that MONDAY will be 10am PST. For long weekends where Canada Post is closed on Monday, cut off on that TUESDAY will be 10am PST.

If it is extremely important for you to make it by cut-off time and you are very close to it, please contact us via email at contactscl@protonmail.com

My tracking information is not working.

Once your order is ready for shipment, we will send you an email with your tracking number attached before it has been scanned in at Canada Post. Until it has been scanned in on their end, your tracking number will not be traceable on the Canada Post website.

Please allow Canada Post up to 24 hours to update your tracking number. If it hasn’t been updated by the end of the next day, please email us at ContactSCL@protonmail.com

My package is going to the wrong destination.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

If you entered in an incorrect address, unfortunately we cannot cover your package. We recommend sending us an e-mail to ContactSCL@protonmail.com and we will try our best to find a solution for you.

What happens if I don't get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. We do not offer postage refunds if your order arrives late due to any postal issues.

Every situation is different, but we’re here to help! Below is a general guideline:

If your package seems to be stuck, please contact us so we can make a claim for them to search for the package. If it is deemed lost at the end of the claim, we will look into replacing your order.

Please note that most of our decisions are based on Canada Post claims, but we are here to help situation by situation.

If your address was provided to us incorrectly, we DO NOT cover your order.

If your package was delivered to you and tampered with or stolen by Canada Post, we DO NOT cover your order. Although this may happen, we will handle it on a case by case basis. We will require your help to submit as much evidence as possible.

If your package has an error and it will be returned to sender, please contact us so we can see if we can get the package re-directed. If the address that we put was incorrect, we will work as quick as possible to correct it. If the address we put on the label was correct, then we DO NOT cover any return to sender cases.

Return to sender typically occurs when: invalid address, invalid address on label, person not at address, no suite number, no buzzer number, rejected by concierge, rejected by person at the address, etc.

Please contact us at ContactSCL@protonmail.com if you have any concerns regarding your package.

My order says it was delivered but I did not receive it.

There are 2 likely scenarios here:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later.

We do NOT cover any lost parcels after it has been marked delivered. If you have any questions or have a problem with your ship, please do contact us and we will try our best to help you!!!

From Canada Post:
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

How long will I have to wait for my order to arrive?

It all depends on your location in Canada. We ship all items via Canada Post. Under normal circumstances, your package is expected to be delivered in one to three business days. If you live in rural locations, occasionally it may take one to three days longer.

Please see the Canada Post web page for information on possible delays in your area.

Here is a general guideline:

BC
XpressPost
Urban Centre 1 day / Non-Urban Centre 1-2 days / Remote Area 5-7 days

Alberta, Saskatchewan, Manitoba
XpressPost
Urban Centre 1-2 days  / Non-Urban Centre 2-3 days / Remote Area 5-7 days

Ontario, Quebec
XpressPost
Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-7 days

Atlantic
XpressPost
Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-8 days

Nunavut, Northwest Territories, Yukon
XpressPost
Urban Centre 3-5 days / Non-Urban Centre 5-7 days / Remote Area 5-8 days

How do you ship? How much does it cost?

By default your order is shipped via Canada Post XpressPost .

Canada Post XpressPost for orders under $200 is $15.00, free shipping for all orders over $200

All orders are shipped with tracking numbers attached.

Orders over $300 will always require a signature unless requested not to in your order notes. This means your order will be sent to your post office if someone is not home or available.

Please note that due to the current global situation, Canada Post has temporarily suspended the signature option to minimize contact between couriers and recipients. With that being said, signature on delivery is currently unavailable.

How do you ship my package?

We understand that most people require discretion and privacy.

All orders are packaged and sealed using heat to prevent any tampering or contamination.

All of our flower is vacuum sealed to eliminate any odor to ensure your package is shipped discreetly.

All shipments are sent with an alternating return address, so it is discrete when you pick it up.

 

 

Product Information

What can medical marijuana be used for?
  • Multiple Sclerosis
  • Spinal Cord Injury/Disease
  • Cancer
  • HIV/AIDS
  • Severe Arthritis
  • Epilepsy
  • ADD/ADHD
  • Eating Disorders
  • Arthritis
  • Auto Accident(s)
  • Alzheimer’s Disease
  • Brain Injury
  • Chronic Pain
  • Chronic Nausea
  • Colitis
  • Crohn’s Disease
  • Kidney Failure/Dialysis
  • Fibromyalgia
  • Irritable Bowl Syndrome
  • Migraines
  • Muscular Dystrophy
  • Muscle Spasms
  • Parkinson’s Disease
  • Sleep Disorders
  • Anxiety
  • Post Traumatic Stress Disorder
  • Hepatitis C
  • Gastrointestinal Disorders
  • Back & Neck Problems
Edibles

What Are Edibles?

Edibles are a convenient and discreet way to enjoy your cannabis. Edible cannabis products are infused with cannabis extracts, or concentrates, all of which contain active ingredients such as tetrahydrocannabinol (THC) and cannabidiol (CBD).

How Do They Work?

THC and other active ingredients in edible cannabis products are absorbed into the body through the digestive tract. They enter the bloodstream and travel to the liver, where they are metabolized and released back into the bloodstream. These active ingredients then enter the brain and the rest of the central nervous system, potentially producing an effect.

The high that comes from smoking cannabis and eating cannabis is pretty much the same overall. However, the way you consume the marijuana determines how your body is going to process the THC and CBD, the main compounds in cannabis. The way your body processes these compounds determines everything from how long it takes for your high to peak to how much kick the high is going to have.

When you smoke or vape cannabis, your body is absorbing all the THC, CBD, and other cannabinoids directly through your lungs. Those compounds immediately go into your bloodstream, providing smokers with a high that peaks in about 5 to 15 minutes.

Ingesting cannabis through edibles, on the other hand, means your body need to go through the digestion process. The edibles are absorbed through the stomach (like any other food), and then pass through your intestine, and on to the liver. At this point, the THC is broken down by the liver and allowed to finally enter into your bloodstream.

Because of this, edibles produce a high that doesn’t peak for 30 minutes to 2 hours, depending on the edible, your metabolism, and your THC / CBD tolerance.

Suggested Use

Cannabis affects everyone differently.

◈Please read product labels carefully to determine dose and amount of servings in each package.
◈ The average dose amount is 10mg per piece.
◈The effect of edibles is only temporary and last between 4 – 6 hours and are stronger on an empty stomach.

CBD Tinctures

What are CBD Tinctures?

CBD Tinctures are solutions that mix CBD oil with other ingredients. Some of these extra ingredients can be other oils or terpenes, designed to maximise the potency of the solution. The reason for this is that its designed to enhance the CBD absorption into the body, increasing the effects on normal CBD oil.
The reason many people choose these is because they have a greater effect. As the CBD is amplified and enhanced by the additional ingredients, it gives a greater effect on the body and increases the beneficial uses, such as for sleeping aid, pain relief etc, the effects are greater and therefore better received by the user.

Why do People Take Them?

People take CBD tinctures for various reasons, but there are a few common reasons as to why people will take them.
One reason is that one of the effects is a nights sleep is greatly improved. People often take CBD before they head to bed to help them enjoy a better nights sleep, waking up refreshed and feeling replenished. Another is that it helps the person to better manage stress, helping to alleviate some of the feelings associated with stress. This can be a big one to help people during their day-to-day lifestyles, improving the quality of life.

What’s the right dosage?

Often when we are trying anything for the first time, we usually want to begin at low doses and increase gradually. The majority of daily CBD users will find that a dose between 10 and 20mg (administered once or twice daily) is enough to provide effective therapeutic relief from a variety of common ailments. For some users, a dose as low as 5-10mg will maintain sufficient relief when taken intermittently throughout the day (morning, afternoon/early evening, and before bed).

Here at Smokey’s Cannabis Lounge, we like to use the “start low and go slow” method.

Each consumer is different and will find that a different dosage may work for them than others. This is why we suggest starting low, and gradually increasing to find the optimal dosage for you. You may find that your initial dose is sufficient for long-lasting relief throughout the day, or, you may find that the relief wears off after several hours and you may need to re-dose throughout the day.

One of the benefits of CBD is that it has very little adverse side effects, if any at all. Some users find that amounts exceeding 30mg/day is necessary for their relief, while others find that 5mg doses twice a day is sufficient.

Users can be reassured knowing there are absolutely no psychoactive effects of CBD, even at higher mg doses. This means we can carry-on with normal daily activities, without any impairment.

Terpenes

What are Terpenes?

Terpenes are non-psychoactive therapeutic compounds found in almost all plants across the plant kingdom. They are responsible for the aromas of different cannabis strains, as well as therapeutic essential oils such as lavender or chamomile.

Individual terpenes (such as Limonene, Myrcene, a-Pinene, Linalool, Terpinolene etc.) collectively makeup the full-aroma of essential oils, while each separate compound has its own unique therapeutic benefits and can be extracted individually. We use these isolated terpenes to add therapeutic synergy to our CBD oil tinctures.

◈Myrcene
One of the most abundant terpenes found in cannabis, it is famous for its earthy and spicy aromas. Myrcene is most well known for its sedative effects, which is typical to indica strains of cannabis and may assist with sleep-disorders. Myrcene has anti-proliferative, analgesic and muscle relaxant responses, which may provide relief from chronic pain, inflammation and excessive cell growth in tumors.

◈Alpha-Pinene
Alpha-pinene (Pinene) is the most common naturally occurring terpene in the world, it is responsible for the refreshing aroma of pine trees. Alpha-Pinene possesses anti-inflammatory and bronchodilating properties potentially helpful for asthmatics. It also promotes alertness, focus and memory retention. This may help combat mood disorders, as well as the anxious effects sometimes caused by THC.

◈Linalool
Linalool is a naturally occurring terpene found in many flowers and spices including lavender and coriander. It gives off a complex yet delicate floral aroma, and while its effects are myriad, it is in particular one of the substances used most widely to reduce stress.

◈Limonene
This terpene has a sweet citrusy and refreshing aroma, similar to that of lime or lemons. Limonene can have anxiolytic properties which may assist with anxiety and depression, as well as antibacterial, antifungal and antiproliferative properties which may reduce cancer cell-growth. It can also aid with acid reflux.

◈Terpinolene
Terpinolene is a cannabis terpene that displays a piney or woody aroma with hints of citrus and herbal spice. Terpinolene can also be found in sage, rosemary, apples, tea trees, cumin and nutmeg. Typically found in sativa strains such as the famous Jack Herer, Terpinolene offers a mildly sedative effect and reduces anxiety as the body and mind simultaneously calm.

 

Contact Smokey’s

Fill out the form below or contact us directly at contactscl@protonmail.com